Privacy Policy

MailboxHero Inc. ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information through the MailboxHero platform and related services (the "Service").

1. INFORMATION WE COLLECT

(a) Personal Data: Name, email, business info, government IDs, biometric data (for identity verification), device information (GPS, IMEI).

(b) Usage Data: Log files, IP address, browser type, access times, pages viewed, activities on the Service.

(c) Cookies & Tracking: We use cookies to improve the Service.

2. HOW WE USE YOUR INFORMATION

• To provide and operate the Service
• To verify identities and facilitate compliance onboarding
• To prevent fraud, maintain security, improve and develop features
• To communicate about account or service updates
• To comply with legal obligations

3. HOW WE SHARE INFORMATION

• With service providers (cloud, AI verification, blockchain, etc.) as needed to operate the Service
• With regulators, authorities, or law enforcement, per legal request
• In connection with business transfers (mergers, sale, etc.)
• With your consent or at your direction

4. DATA SECURITY

We protect your data with technical and organizational safeguards including encryption, access controls, and routine audits. Biometric data is processed in real-time and not stored unless explicitly required for compliance.

5. DATA RETENTION & DELETION

We retain data as long as necessary for service delivery, regulatory compliance, and legal defense. Account holders may request account deletion, subject to legal retention obligations.

6. YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact privacy@mailboxhero.com.

7. INTERNATIONAL DATA TRANSFERS

If you use the Service from outside the United States, your data may be transferred to the U.S. and other countries that may not have equivalent data protection laws.

8. CHILDREN'S PRIVACY

The Service is not directed to children under 16. We do not knowingly collect data from minors.

9. CHANGES TO POLICY

We may update this Privacy Policy from time to time. Changes will be posted and, if material, notice provided to users.

10. CONTACT

For questions or privacy requests: privacy@mailboxhero.com or MailboxHero Inc., [company address].